Privacy Policy

1. Data Controller

The data controller responsible for personal data collected through the website is:

TEAM PARTNER SARL
Trading name: TEAM IPC Training Centers
Borj Cedria Technopark
Ben Arous, Tunisia

Email: arbi.zaied@teamtrainics.com
Phone / WhatsApp: +216 99 370 671

TEAM determines the purposes and means of the personal data processing carried out in connection with its activities and the services offered through the website.

2. What personal data may we collect?

The data we collect depends on how you use the website and on the information you choose to provide to us.

Data submitted through the contact form

• first and last name;
• company or organization;
• country;
• business email address;
• phone or WhatsApp number;
• type of request;
• requested IPC training program or certification;
• number of participants;
• preferred training format;
• message content and any information voluntarily provided.

Technical data

When you browse the website, certain technical data may also be processed to ensure the website operates properly and securely. This may include your IP address, browser type, device type, technical logs and certain connection-related information.

3. Why do we use your data?

Your personal data may be used to:

• respond to requests submitted through the website;
• identify your IPC training or certification needs;
• prepare a quotation or commercial proposal;
• organize training, recertification, an audit or a consulting engagement;
• communicate with you regarding your request;
• manage and follow up relationships with prospects, customers and partners;
• respond to requests relating to IPC standards;
• ensure the security and proper functioning of the website;
• prevent abuse, fraud and malicious use of the website;
• comply with applicable legal and regulatory obligations.

TEAM does not sell personal data collected through teamtrainics.com.

4. Legal bases for processing

Depending on the nature of your request and the applicable legislation, the processing of your personal data may be based on:

• pre-contractual measures, for example when you request a quotation, information or the organization of a training session;
• performance of a contract, when TEAM provides training, an audit, consulting or another service;
• TEAM’s legitimate interests, particularly for managing professional enquiries, protecting the website and managing B2B relationships;
• compliance with a legal obligation, where certain information must be retained or disclosed under applicable law;
• your consent, where consent is required, particularly for certain non-essential cookies or tracking technologies.

5. Processing of requests submitted through the contact form

When you use the contact form available on teamtrainics.com, the information you enter is transmitted so that the TEAM team can process your request.

The website currently uses FormSubmit as a technical service to transmit the content of the form to the email address configured by TEAM.

FormSubmit therefore acts as a technical service provider within the process used to route information submitted through the form.

6. Who may access your data?

Personal data is accessible only to people and service providers who need it to process your request or ensure the operation of the website.

This may include:

• authorized TEAM IPC Training Centers personnel;
• TEAM centers involved in your request;
• trainers or experts involved in the requested service;
• FormSubmit for the technical transmission of contact forms;
• Hostinger for hosting and related technical services;
• IT or technical service providers where their involvement is necessary;
• competent authorities where disclosure is required by law.

These service providers must process personal data only to the extent necessary to provide their services and in accordance with their applicable legal obligations.

7. International data transfers

TEAM operates in several countries and uses technical service providers that may process information from different territories.

As a result, certain personal data may be processed or hosted outside the country in which you are located.

Where the General Data Protection Regulation (GDPR) or another applicable regulation requires specific safeguards for international transfers, TEAM and its service providers must implement the appropriate protection mechanisms.

8. How long do we retain your data?

Personal data is not retained for longer than necessary for the purposes for which it was collected, subject to applicable legal requirements.

9. What are your rights?

Depending on the legislation applicable to you, you may have the following rights:

• the right to access your personal data;
• the right to rectify inaccurate or incomplete data;
• the right to erasure where the legal conditions are met;
• the right to restriction of processing;
• the right to object to certain processing activities;
• the right to data portability where applicable;
• the right to withdraw your consent at any time for processing based on consent.

How can you exercise your rights?

You may send your request to: arbi.zaied@teamtrainics.com

TEAM may request additional information only where necessary to verify the identity of the person making the request or to process the request correctly.

Right to lodge a complaint

If you believe that the processing of your personal data does not comply with the legislation applicable to you, you may lodge a complaint with the competent data protection authority.

For individuals subject to French data protection legislation, the competent authority includes the CNIL – Commission Nationale de l’Informatique et des Libertés.

10. Cookies and similar technologies

The website may use cookies that are necessary for its operation, as well as other cookies or tracking technologies which, depending on their nature, may require the user’s prior consent.

Strictly necessary cookies may be used in particular to support the technical operation of the website, enhance security and remember certain user preferences.

Non-essential cookies should only be activated in accordance with the user’s choices where consent is required.

For more information, please consult our Cookie Policy.

11. Data security

TEAM implements technical and organizational measures designed to protect information against:

• unauthorized access;
• unauthorized disclosure;
• accidental loss or destruction;
• unauthorized alteration;
• fraudulent or malicious use.

The website is hosted by Hostinger, which provides the hosting infrastructure used for teamtrainics.com.

Despite the measures implemented, no information system or electronic transmission method can guarantee absolute security.

12. Third-party links and services

teamtrainics.com may contain links to external websites or services, including official IPC websites, partner websites and professional resources.

When you leave teamtrainics.com to visit a third-party website, that third party’s own privacy policy will apply.

TEAM does not control personal data processing carried out independently by such external websites.

13. Changes to this Privacy Policy

TEAM may update this Privacy Policy to reflect changes to the website, its services, service providers or applicable legislation.

The date of the most recent update is displayed at the top of this page.